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What if the Routing Number and Client ID fields do not pre fill after logging in?
How do I eliminate the security warning that keeps appearing when I use Branch?
Is there a time of day that the Internet is “faster”?
What happens if the Branch application is down? How will I be notified?
How long does my password last?
What happens if I enter a User ID incorrectly three times?
Will the Branch application work with Internet Explorer 7 tabbed browsing?
When I access the application, the whole screen does not appear in the space and I need to scroll down to see the main buttons. Is the page supposed to look like this?
No. The full page should be displayed. This issue could be a result of your computer settings. Check your default Text Size. From Internet Explorer, go to View --> Text Size. If it is set to the largest size, portions of your screen may appear off the page. Most browsers will be able to accommodate a Medium text size setting. (That way other web sites won't appear too small.)
You might also check your Icon Settings. Go to View -->Toolbars --> Customize. Change the icon size to small.
What if the Routing Number and Client ID fields do not pre-fill after logging in?
First, determine which browser is being used. The Branch application does not support Netscape. If Internet Explorer 5.0 or less is being used, you may experience this problem. Also, if the User Name is entered into the wrong client context during Login setup, this problem may occur as well. For additional assistance, please click the Contact Us link provided at the top of the page within the Branch application. This link will provide you with the appropriate contact information for the Harland Clarke Technical Service Center.
I entered the account number and account plan information from a Reorder slip. I clicked Next and was taken to the Order Detail Page as if no history existed.
This may have something to do with your Temporary Internet files. From the toolbar on the top of the page, click Tools, then Internet Options. In the Temporary Internet files section, click Delete Files. When the delete pop-up window appears, click OK. Now click the Settings button in the Temporary Internet Files section. Set the radio button to either "Every visit to the page" or "Automatically."
If this does not solve the problem, please click the Contact Us link provided at the top of the page within the Branch application. This link will provide you with the appropriate contact information for the Harland Clarke Technical Service Center.
What do I do if I just submitted an order on the Branch system, but the order does not appear as if it was ordered?
Check the Internet Options settings. Click Tools from the menu bar and select Internet Options. Click the Settings button and select the radio button next to "Every visit to the page." Click OK twice to close the pop-up windows. If this does not solve the problem, check with technical support at your location or click the Contact Us link provided at the top of the page within the Branch application. This link will provide you with the appropriate contact information for the Harland Clarke Technical Service Center.
I cannot see the hyperlinks on the Application Functions bar (e.g., New Account Number, New Order, Logout, etc.).
Check your monitor settings to make sure it is set at 800 x 600. Right click on your desktop and select Properties. Under Settings, you can adjust your screen area. Also, you can try clicking F11 to enlarge your screen.
If I place an order using a method other than the Branch application (e.g., calling it in to Customer Service), will the order be reflected on the Branch system?
Yes. Once orders are shipped and billed, they will appear on the Branch system. A number of products are not currently supported by the Branch application. If one of those products is ordered using another ordering method, the product will appear in History when the Branch application is accessed. However, the product cannot be reordered through the Branch application.
How do I eliminate the security warning that keeps appearing when I use Branch?
This security warning is Microsoft-specific and is not a function of the Branch application. As a result, it can only be controlled at each individual's PC. You can still continue with your order, even if the warning occurs. It is simply a notification that you are about to place a transaction over the Internet.
Is there a time of day that the Internet is “faster”?
Harland Clarke's technical department has noticed that the system appears to react slower when the West Coast Internet users log onto the system for the first time of the day (i.e., approximately 11am – 1pm Central Time).
What happens if the Branch application is down? How will I be notified?
When logging in, you will receive a maintenance page, informing you that the system is down. Also, if the system is down or if we take it down, all clients will receive an email.
How long does my password last?
Passwords are valid for 90 days. After that time, your password will expire and must be reset.
What happens if I enter a User ID incorrectly three times?
For the protection of customer data, accounts are locked if a User ID is entered incorrectly three times. To unlock your ID, you must contact the Harland Clarke Technical Service Center. The appropriate contact information can be found by clicking the Contact Us link at the top of the page within the Branch application.
Will the Branch application work with Internet Explorer 7 tabbed browsing?
Yes, as long as you have only one instance of the Branch application open at any given time. The system cannot support multiple tabs running concurrently.